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The following table summarizes MetaInfo's Customer Support Programs:
| |
Platinum |
Gold |
| |
| Phone and e-mail support |
24 × 7
|
12 × 5
|
| |
Issue Assignment (see note)
|
30 minutes |
4 hours |
| |
| Designated contacts |
5 |
5 |
| |
| Number of incidents |
Unlimited |
Unlimited |
| |
| MetaKnowledge |
X |
X |
| |
| Support Announcement |
X |
X |
| |
| Service Level Agreement |
X |
X |
Note: MetaInfo Customer Support usually assigns
issues submitted via e-mail within 24 hours. If you have an urgent
issue, please call MetaInfo Customer
Support.
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