Professional Services

Best Practices Planning and Design
Project Management Services
Data Analysis and Migration Services
Implementation Services
On-site Services
Frequently Asked Questions
Contact Information

FAQ

If you have questions regarding our Professional Services program that are not answered here, please contact us at proserv@metainfo.com. This is for Professional Services inquiries ONLY. If your question is regarding our support service offerings, please contact licensing@metainfo.com, or for sales-related questions, please contact sales@metainfo.com.

Q. My project involves multiple U.S. or international locations. Can MetaInfo assist me with my project?

A. We often send consultants to assist organizations in many parts of the world. We can provide international assistance on a country-by-country basis depending on export regulations and travel restrictions. Due to the costs and travel time involved with international sites, it is often more cost effective to utilize our off-site services to provide information and guidance to local on-site administrators.

Q. My project involves other products in addition to Meta IP. Will the consultant be knowledgeable in products other than the Meta IP?

A. The MetaInfo Professional Services Group will send the consultant that best suits your project. Our consultants are trained on Windows NT/2000/2003, Solaris, and Linux.

Q. My Project involves both NT and Solaris operating systems. Can MetaInfo Professional Services Group handle both?

A. MetaInfo Professional Services Group will send the consultant that best suits your project. Our consultants are trained on Windows NT/2000/2003, Solaris, and Linux.

Q. I have a problem that I want qualified consultants working on, but I don't necessarily want to incur travel costs. Do I have to have a consultant on-site?

A. Not necessarily. Nearly all planning phases can be completed by off-site services. Additionally, we can provide dedicated off-site contacts to be available during implementations being managed by local administrators.

Q. I did not purchase support for Meta IP. Can I purchase services from MetaInfo without buying support?

A. We can provide most services without requiring a support contract. The principal exception is On-site Technical Assistance Support, where a MetaInfo Professional Services Group team member works with MetaInfo support personnel to collect data and to implement fixes developed by the MetaInfo support team. Due to this, the customer must own a support contract appropriate to the work to be performed.

Q. My project has very limited windows for activity that falls late in the evening or on weekends; can MetaInfo assist me during these times?

A. The MetaInfo Professional Services Group on-site service rates cover 8 hours during regular business hours, M-F. While we can accommodate longer days, weekends, and after-hours availability, there is a surcharge for having on-site resources available at non-standard times.

Q. I purchased support. Why would I need to purchase Professional Services?

A. MetaInfo's support department offers top quality phone and e-mail support. However, the MetaInfo Professional Services Group offers many services that support does not currently provide including:

• Deployment planning
• Architecture overviews
• Implementation work flow documentation
• Data analysis and migration services
• On-Site Installations
• On-Site Troubleshooting